A) Returns and Refunds


Returns Procedure

1. You have up to 14 days from delivery for change of mind returns.

2. Contact our customer services team with details of why you want to return the goods.

3. We will get back to you with further instructions on how to return the goods or rectify your issue.

4. You are responsible for arranging and paying for the returned product.

5. Once we’ve received the goods and ensure all is in order, a refund will be processed within 14 days.

Damaged Goods

If any item is found to be damaged upon arrival, please contact us on support@zalynco.com within seven days. We will then assist and provide you the information required, along with ways we can resolve the issue at hand.

Unwanted Goods

If an item has been incorrectly ordered or is no longer wanted and you are a consumer, you can exercise your 30-day “cooling off” rights.  If you’re not sure what to do, please get in touch and we will then assist and provide you with full details on resolving your issue.

You must send us a clear statement saying that you wish to cancel and then send the goods back to us at your expense within 14 days thereafter. Items should be returned to us, unused and boxed as new and in the same manner as received in the original packaging. If you would like us to collect the item(s), please contact our Customer Services on 0333-335-7803 to arrange a collection (available only for UK Mainland).

Please note that a collection fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the collection with you. We will send you a refund for the returned goods less damage caused by unnecessary handling within 14 days of receiving the goods back or at least proof that you have sent them.

Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.

Missing Parts

If your item appears to be missing any parts, please contact us within 30 days of delivery so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.

Post-delivery

If the goods supplied are faulty, we can help you with the following options:

  • Refund/partial refund/replacement parts/full replacement, within the first 30 days after the day on which the goods were delivered.
  • Replacement parts/full replacement if available, after 30 days and within 12 months from delivery for electrical items and 6 months for non-electrical items.

Kindly provide photographic or video evidence of the fault where applicable and we will do our best to assist you.

Cancelling Orders Before Accepting Delivery

If you wish to cancel an order before you accept delivery, please contact us as soon as possible on 0333-335-7803.  If the order has not been dispatched we will cancel and refund the value of the item(s). However, due to our 24-hour dispatch turn around, we cannot guarantee that your order would not have been sent out by the time you contact us.

It may be possible to stop a delivery and return to sender directly with the courier in your online tracking portal.

If your order has been dispatched, please refuse delivery, If you haven’t refused the delivery, you may still have the right to return the goods in return for a refund. See above under “Unwanted Goods”.

Accepting Orders

At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.

Fair Use

If we notice an unusual pattern of returns activity that is far out of the ordinary or if we have reasonable suspicion of abuse and fraud on the part of the customer or trader, we reserve the right to reject the order with reference to this ‘Fair use’ clause.

Grounds for rejection will be based on several non-discriminatory criteria. This includes but isn’t limited to:

- Excessive frequency of returns in relation to order frequency
- Consistent alleged missing or faulty parts/goods
- Using false or fraudulent identity

When we identify a customer that has systematically and consistently exhibited this behaviour, we will evaluate on a case-by-case basis whether the customer’s order should be cancelled and we reserve the right to refuse to enter into a contract with the customer in question and/or pause the customers ability to buy from us either temporary or indefinitely.

When the order is accepted, a binding legal contract is formed when we send the dispatch email and this clause does not prevent customers from returning goods purchased.