We want you to be happy with your purchase. If you change your mind, you may be able to cancel your order and return your item, subject to the terms below and any product-specific conditions shown on the individual product page.

How to Start a Return

To request a return, please contact us first for the return address and instructions.

If your return is accepted, we will provide the relevant return instructions, including details of where and how to send your item. 

Please do not send an item back without contacting us first, as unauthorised returns may not be accepted.

Return postage costs may apply and will depend on the reason for the return and the terms applicable to the product. Please check the individual product page for details.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective or you have received the wrong product.

Please include photographs where possible, particularly of any damage to the product or packaging. This will help us assess the issue and arrange the appropriate resolution.

Your statutory rights are not affected.

Non-Returnable Items

Some products may be excluded from our additional return policy or may have specific return conditions.

These details will be clearly stated on the individual product page.

Nothing in this policy affects your statutory consumer rights.

Exchanges

We do not normally offer direct exchanges.

If you would like a different product, the simplest option is usually to return the original item, where eligible, and place a separate order for the item you would like instead.

Your Statutory Right to Cancel

When you purchase goods online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without having to give a reason. You then normally have a further 14 days to return the goods.

These statutory rights are separate from any additional return period we may offer, such as a 30-day returns policy.

The statutory cancellation rights are subject to certain legal exceptions and conditions. Please contact us if you are unsure whether they apply to your purchase.

30-Day Returns

For products offering a 30-day return period, you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item should be returned in its original condition, unused where appropriate, with any tags, accessories and original packaging included.

Some products may have different return periods or specific conditions.

Please always check the Returns information on the individual product page before purchasing.

Refunds

Once we receive your returned item, it will be inspected and we will confirm whether the return has been accepted.

Where a refund is due, it will normally be made to the original payment method.

For statutory cancellations, refunds are generally required within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, subject to the applicable legal requirements.

Please allow additional time for your bank or card provider to process the refund once it has been issued.

If you believe you are due a refund and it has not been received within the applicable timeframe, please contact us.

Product-Specific Return Terms

Because Zalynco products are supplied by different suppliers, return periods, return costs and specific conditions can vary between products.

The applicable return information is provided on each individual product page before you purchase.

Please check the product page carefully so you understand the return terms that apply to your item.

If you have any questions before placing an order, we're always happy to help.