1. Your Right to Cancel (Standard Flat-Pack Furniture)

• Timeframe: For standard catalogue flat-pack furniture, you have 14 days after delivery to notify us that you wish to return your item.
• Assembly Condition: Items must be completely unassembled, unused and remaining in their original packaging with all parts, fittings and instructions included.
• Assembled Items: We cannot accept change-of-mind returns on items that have been partially or fully built. Assembly alters the goods and diminishes the commercial resale value of the furniture.
• Sale Items: Standard flat-pack items purchased on sale can still be returned within this 14-day window, provided they remain completely unassembled.

2. Bespoke & Made-to-Order Items (No Right to Cancel)

• Exempt Items: Any furniture items that are bespoke, custom-made, or manufactured to your unique specifications (such as custom sizing, non-standard fabrics, or custom configurations) are completely exempt from change-of-mind cancellation rights.
• Final Sale: Once a bespoke order has entered production, it cannot be cancelled, amended, or returned unless it arrives faulty or damaged.

3. Returns Process & Home Collection Costs

• Home Collection: For large or heavy furniture items, we will arrange a professional home courier collection to recover the return.
• Return Costs: The cost of the home collection service will be deducted from your final refund total. This fee varies based on the weight and size of the item being returned - normally £30.00. We will notify you of the exact courier fee before confirming your collection date.

1. Email support@zalynco.com within 14 days of delivery to request a return and schedule your home collection. You can also use the statutory cancellation form below.
2. We will confirm the collection date, instructions and the specific collection fee based on your item's weight.
3. You must ensure the flat-pack boxes are securely taped, safely packaged in their original boxes and accessible on the ground floor for the couriers.

4. Damaged, Faulty, or Missing Parts

• Pre-Assembly Inspection: Please check all components carefully before beginning assembly.
• Issues: If any parts arrive defective, damaged, or are missing from the package, contact us immediately at support@zalynco.com with photographic evidence.
• Your Rights: Under the UK Consumer Rights Act 2015, if any standard or bespoke item is faulty, you are entitled to a full refund, repair, or replacement within 30 days of delivery.
• No Fault Fees: If an item is being collected because it is faulty, we cover the collection fee in full so no deductions will be made.

5. Statutory

• Refunds Time Line: Refunds are processed within 14 calendar days of our warehouse receiving and inspecting your returned item.
• Calculation: Your refund will equal the item cost plus the original standard outbound delivery fee, minus the weight-based home collection courier fee.
• Method: Refunds are automatically issued back to your original payment method.

Every supplier has specific Terms and Conditions, and these are listed on each product page. If you have any queries or require further information, please feel free to contact us on support@zalynco.com.