V) Returns and Refunds


RETURNS PROCEDURE
  1. You have up to 30 days from delivery to notify us of a change of mind return and a further 14 days to return the product.
  2. Contact our customer services team at support@zalynco.com with details of why you want to return the goods and we will get back to you with further instructions on how to return the goods or rectify your issue.
  3. You are responsible for arranging and paying for the returned product.
  4. Once we have received the goods and confirmed they are in order, a refund will be processed within 14 days, less any deduction for damage caused by unnecessary handling or transport fees.
Damaged Goods

If any item is found to be damaged upon arrival, please contact us within seven days and we will then provide the information required and we will advise on the best way to resolve the issue.

Unwanted Goods

Items must be returned unused, unassembled, in their original packaging and in the same condition as received. Flat-pack items that have been assembled cannot be accepted for return.  

If you would rather we arrange a collection (available only for UK Mainland) please note that a fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the collection with you.

 Refunds are paid via the original payment method and will take between 7–14 days to appear in your account. You will be notified once your return has been processed. If your refund has not been received after four weeks of returning the item(s), please contact us.

Missing Parts

If your item appears to be missing any parts, please contact us within 30 days of delivery so we can assist you further in resolving the issue. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing.

Post-delivery

If the goods supplied are faulty, we can help you with the following options:

  • Refund, partial refund, replacement parts, or full replacement within the first 30 days of delivery
  • Replacement parts or full replacement where available, after 30 days of delivery.

Please provide photographic or video evidence of the fault where possible and we will do our best to assist you.

Cancelling Orders Before Accepting Delivery

If you wish to cancel an order before you accept delivery, please contact us as soon as possible on 0333-335-7803.  If the order has not been dispatched we will cancel and refund the value of the item(s). However, due to our 24-hour dispatch turnaround, we cannot guarantee that your order would not have been sent out by the time you contact us.

If your order has already been dispatched, please refuse delivery. If you haven’t refused the delivery, you may still have the right to return the goods in return for a refund. See above under “Unwanted Goods”.

Accepting Orders

At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of these circumstances arise.

Fair Use

Grounds for rejection will be based on several non-discriminatory criteria. This includes but isn’t limited to:

  • Excessive frequency of returns in relation to order frequency
  • Consistent alleged missing or faulty parts/goodsUsing false or fraudulent identity

When an order is accepted, a binding legal contract is formed when we send the dispatch email and this clause does not prevent customers from returning goods purchased.