You may return unwanted non faulty items within 28 days of receiving them. If you change your mind within 24 hours of placing your order, please contact us and where possible we will amend or cancel it free of charge. After 24 hours your order may already be in progress and returns will incur a collection charge and a 25% restocking fee.

To arrange a return, please notify us within 14 days of receiving your item. Returned items must be unused, in their original undamaged packaging and in a resaleable condition. If packaging is missing or significantly damaged, we may be unable to arrange a collection or accept the return. Any signs of use, wear or damage may affect the refund amount.

Unwanted Goods

Unwanted items must be returned unused, unassembled, in their original packaging and in the same condition as received. Flat pack items that have been assembled cannot be accepted for return. If you would prefer Zalynco to arrange a collection, a collection fee will apply and will be deducted from your refund. The exact cost will be confirmed when scheduling the collection. Refunds are issued once items have been safely received and inspected.

Items That Aren’t Quite as Expected

If something arrives that doesn’t look or feel as described, please contact us as soon as possible after delivery and no later than seven days. We may ask for photographs as these help us understand the issue quickly. Please keep hold of the original packaging for at least 30 days and avoid opening or assembling the item until we have assessed the situation. Depending on the circumstances, we may arrange a replacement, return or refund.

Missing or Damaged Parts

Before assembling your furniture, we recommend checking all parts are present and in good condition. If anything is missing or damaged, please email us with the product name or code, the part number from the assembly instructions if available and a brief description of the issue. We hold spare parts for many of our designs. If a part is not available, we may offer a replacement product or full refund.

Returns We’re Unable to Accept

To ensure returns are handled fairly, we are unable to accept items that do not include proof of purchase, show signs of use such as used cushions, covers, marks or scratches, contain non replaceable LED components, have been misused, neglected or not cared for in line with instructions, have been altered or repaired without our written agreement, are returned more than 14 days after you notified us of your intention to cancel or are gift cards.

RETURN COLLECTIONS COSTS

Unless your item is faulty, damaged or incorrect -

PLEASE NOTE:  that the return postage is the responsibility of the customer. If Zalynco arranges a collection for you, the cost of this service will be deducted from your refund.

Refunds are issued once items have been safely received and inspected.

Here to Help

If you have a question or need guidance, our team is here to assist you at support@zalynco.com.