Delivery

We deliver across mainland UK only and unfortunately, we are unable to deliver to Northern Ireland or the Scottish Highlands. Some remote postcodes may fall outside our delivery zones due to courier restrictions.

We do not deliver to: AB, BT, IV, KW, PA, PH, AB, IM, TR21–25, GY, JE, HS, ZE, PA60–75, KW15–17, PH42–44, KA27–28 postcodes.

Delivery Partners

Because our collections vary in size and weight, we work with a trusted network of courier partners who specialise in both 1 man and 2 man home delivery. If your order contains items that ship from different locations, your shipment may be split into multiple deliveries and you will receive direct communication regarding delivery and tracking information.

Delivery Timeframes

Smaller items are usually delivered within 3–5 working days. Larger items requiring a 2 man delivery service typically arrive within 5–7 working days. During busy seasonal periods and bank holidays, delivery may take a little longer.

How Delivery Is Arranged

For items requiring a 2 man service, our courier will contact you by SMS or email within 48 working hours of placing your order. They will help you choose a delivery date that suits you. Please ensure someone is available on the agreed day to accept the delivery as missed deliveries may incur a redelivery charge.

Delivery Charges

We offer complimentary standard delivery on all UK Mainland orders. If a confirmed delivery date is missed or a delivery is refused on arrival, a return or redelivery charge may apply.

Keeping You Updated

Once your order is placed, you will receive a confirmation email followed by courier updates as your parcel leaves the warehouse and again when it is ready to be delivered.

Cancelling Your Order

Because we process orders promptly, cancellations must be made on the same day your order is placed. If your order has already been dispatched, we are unable to stop the delivery, but you are welcome to return the item under our returns policy.

Return postage for unwanted items is the responsibility of the customer.