We want you to be absolutely thrilled with this purchase, but if a piece isn’t the perfect fit for your home, we offer a 30-day return window from the date of delivery.

Please note: If your item arrives damaged, this must be reported within 10 days—see Section 3 for details.

To help us remain sustainable and keep our prices fair for all customers, our returns process is managed through our dedicated portal. If you have any questions, please contact us at support@zalynco.com.

1. "Change of Mind" Returns

If you decide an item isn't right for you, you can return it within 14 days. To encourage sustainable shopping and cover the high cost of specialist furniture logistics, the following options apply:

• Option A:  Return for 'same brand' Credit Voucher (FREE) If you choose to receive your refund for the Fishe and Lilly product a Gift Voucher will be issued and we will waive the return shipping fee entirely.
• Option B:   If you prefer a refund to your original payment method, a flat return shipping fee of £25 per item will be deducted from your final refund total.

2. Condition of Items & "Diminished Value"

To receive a full refund (minus any applicable return shipping fees), items must be returned in their original, unopened packaging.

Assembled or Opened Items:  Once an item has been assembled or its internal protective packaging removed, its value is significantly diminished. In accordance with UK Consumer Contracts Regulations, we reserve the right to deduct a Diminished Value Fee (typically 15-20%) from your refund to cover the costs of safety testing, professional repackaging, and re-listing of the product. Note that this is in addition to the standard Return Fee.

3. Defining a "Fault" & Transit Damage

Quality is at the heart of this product and the FIRA (Furniture Industry Research Association) industry standards have been implemented to assess for any manufacturing defects.

• The 40cm Visual Test: A defect is classified as a manufacturing fault only if it is visible to the naked eye under normal lighting from a distance of 40cm.
• Natural Characteristics: Many of the Fishe & Lilly brand products have been crafted from authentic hardwoods. Natural variations in wood grain, live knots, and minor seasonal movement (hairline gaps <2mm) are signs of a genuine natural product and are not classified as faults.
• Proof of Fault/Damage: To qualify for a Free Return or Replacement due to damage or a fault, you must upload two clear photos: one close-up of the issue and one from a 40cm distance and send them to support@zalynco.com.
• Strict Transit Damage Policy: (10-Day Verification Window) All items must be inspected upon delivery. In the rare event that your furniture arrives with transit damage (e.g., dents, scratches, cracks, or torn upholstery), this must be reported with all supporting photos within 10 days of delivery.

Once the goods are in your possession after delivery, any physical damage claims reported after the 10-day window will be subject to a formal investigation. To validate a late transit claim, you will be required to provide:

1. Proof that the item has remained completely un-assembled.
2. Clear photos of the original external shipping box showing matching transit impact marks.

If the original packaging has been discarded, or if the item has been moved from its delivery location, we reserve the right to reject the claim on the grounds that the damage occurred post-delivery while in your possession.

4. How to Initiate a Return

All returns must be booked via email to ensure they are tracked correctly;

• Email: Enter your Order ID and email us at support@zalynco.com.
• Upload Photos: State your return reason. If you say "Damaged" or "Faulty" you will be required to upload your photos for our team to review. (Remember, damage claims must be submitted within 10 days of delivery).
• Review & Approval: Our team reviews all quality and damage claims within 24–48 hours. Once approved, you will receive instructions to book a collection.
• Inspection & Refund: Once the UK warehouse receives and grades the item, your refund will be processed. Please allow 5–7 working days for the funds to appear.