As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please contact us immediately so that we can help.

If delivery cannot be completed on the first attempt, the courier may: try again, leave the parcel with a neighbour, place it in a secure location at your address, leave a card or contact you to arrange an alternative delivery time. In these situations, additional charges such as storage or redelivery fees may apply. If we are unable to reach you to rearrange delivery, we reserve the right to cancel the contract.

Responsibility for the goods transfers to you once they have been delivered to the delivery address you provided. Ownership of the products will pass to you once full payment has been received.

PLEASE INSPECT YOUR ORDER UPON RECEIPT and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may be able to evaluate the issue and make it right.