As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Once your order has been placed and assuming the item is in stock and available for dispatch, your card will be charged and your order will be sent according to the Delivery details shown on the product page. Please check that we deliver to your area.

Tracking details will be emailed to you within 24 hours of dispatch. If you have not received tracking information within 6 working days, please contact us immediately so we can assist.

If delivery cannot be completed on the first attempt, the courier may:

- try again
- leave the parcel with a neighbour
- place it in a secure location at your address
- leave a card or contact you to arrange an alternative delivery time.

In these situations, additional charges such as storage or redelivery fees may apply. If we are unable to reach you to rearrange delivery, we reserve the right to cancel the contract.

Responsibility for the goods transfers to you once they have been delivered to the delivery address you provided. Ownership of the products will pass to you once full payment has been received.

PLEASE INSPECT YOUR ORDER UPON RECEIPT and contact us immediately if the item is defective, damaged or if you receive the wrong item, in order that we may be able to evaluate the issue and make it right.